What is Customer Experience (CX) Automation?™️
Customer Experience Automation™ (CXA) is the application of an AI-powered platform that is purpose-built to automate, scale, and remove the friction from the interactions between a company and its customers; from the beginning of a conversation through its resolution. CXA brings together knowledge work automation and conversation automation, to not only intelligently interact with customers, but also interface with backend systems to complete all necessary tasks.
AIを利用して、顧客とのやり取りの自動化、評価、齟齬解消をするアプリケーション。
